INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We strive to ensure that the product you receive matches the images shown on our website. However, slight variations in color or packaging may occur due to lighting, screen settings, or manufacturer updates. If you have any concerns or specific questions, feel free to reach out to our customer support team for further assistance.

Where can I view my sales receipt?

You can view your sales receipt by logging into your account on our website. Once logged in, go to the Order History or My Orders section, where you'll find a detailed summary of your purchases and access to your receipt. If you checked out as a guest or need further assistance, please contact our support team.

How can I return an item?

Returning an item is easy! Simply visit our Returns & Exchanges page for step-by-step instructions. You’ll need your order number and email address to start the return process. If you have any questions or need further assistance, feel free to contact our support team.

Will you restock items indicated as “out of stock?”

Restocking of out-of-stock items depends on the individual vendors who sell through our marketplace. Some vendors may restock popular products, while others may not. We recommend checking the product page for the option to receive restock notifications or contacting the vendor directly through their store page for more information. If you need further assistance, our support team is here to help

Where can I ship my order?

Our vendors offer shipping to various locations, which may vary depending on the seller. During checkout, you'll be able to enter your shipping address to see the available delivery options. For more information on specific vendor shipping policies, check the product page or contact the seller directly. If you have any further questions, our support team is happy to assist!

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